Support and account deletion

Contact support

Email jsh097610@gmail.com with your language, app version, approximate time and a description. For point/purchase issues, include the account ID shown in Settings. Never send passwords, verification codes or card numbers.

Delete an account

You can request account deletion in My information in settings. After identity and transaction checks, we delete the server account, points, purchased kitchen/decor ownership and synced food and photos. Guest accounts are also covered; local food and photos remain. Account deletion is not a refund. Legally required payment records are retained separately for the necessary period.

External providers erase data separately from account deletion, so completion times may differ. The server processes deletion requests automatically and retries failed tasks. Authentication and token revocation for real Apple accounts, and completed erasure of existing Amplitude events, still require verification. We distinguish receipt of a request, processing, account deletion and completed external erasure. Contact jsh097610@gmail.com to check progress or if you cannot use the app.

The server records analytics email IDs verified from authenticated account data and associates them with the account. Account deletion requests Amplitude deletion for the recorded email IDs and legacy UUID-based IDs.

Payments and ad rewards

Check App Store purchases through your Apple account. Request a refund at reportaproblem.apple.com. If purchased points are missing, reopen the app and allow server verification to finish. Ad rewards require server confirmation and may be delayed. If they remain missing, send your account ID and viewing time.

Food and iCloud

Food is saved on your device first, and server work does not block the app. For sync problems, check your Pantrip account, food-sync setting and network connection. Offline changes retry when connected. Local food remains after logout. Deleting food while syncing can also affect other connected devices.

Starting and account-link points

Starting rewards are 2,000P once per Pantrip app account. The first Apple or Google connection awards 2,500P once per app account. Creating a new account through social sign-in receives both rewards, totaling 4,500P. Previously awarded starting and linking rewards stay unchanged; no difference is topped up or deducted. Reconnecting an existing account does not grant another bonus. After completed account erasure, rejoining creates a new account eligible for the applicable starting and linking rewards. The server checks awards and duplicate claims per app account.

Registering an item earns 10P, up to 3 items a day. Finishing an item by its date earns 15P, up to 2 items a day. These activities share a 50P daily cap. Rewards are granted after server confirmation without a separate 24-hour wait; offline activity is checked after reconnection. Earning activity points on 3 different days in a week adds 70P. Individual achievements retain their own completion conditions. Ad rewards are available up to 3 times a day for 50P, 30P and 20P, with at least 1 hour between rewards.

Daily limits reset at 00:00 UTC; weekly totals run from Monday through Sunday in UTC.